Frequently Asked Questions

WHAT IS AN A LA CARTE MENU?

AN A LA CARTE MENU SERVICE IS THE OPTION TO ADD ANY SERVICES TOGETHER. YOU, AS A CUSTOMER, GET TO CHOOSE WHAT YOU’D LIKE TO GET DONE. DUE TO OUR EXPRESS MENU, YOU CAN CHOOSE EITHER TO ADD ON A BLOW DRY + STYLE, A HAIRCUT, TREATMENT, OR JUST COME IN FOR THE EXPRESS SERVICE. 

WHAT DOES EXPRESS MEAN?

EXPRESS ROOTS IS A LUXURY, ONE-HOUR SERVICE PERFORMED ON YOUR CLEAN, DRY HAIR. BOOK YOUR APPOINTMENT AS USUAL AND LET YOUR STYLIST REFRESH THOSE ROOTS. AS YOU PROCESS, ENJOY A BEVERAGE OR COFFEE AT OUR IN-HOUSE BAR. FINISH WITH A RINSE AND DRY FROM YOUR STYLIST OR SALON COORDINATOR TO GET YOU OUT THE DOOR FAST. BLOWOUTS ARE EXTRA— THIS IS EXPRESS.

WHAT DOES THE “+” MEAN ON THE PRICING MENU

IT MEANS THE COST OF THE COLOUR USED BASED ON YOUR DESIRED LOOK WILL BE ADDED ONTO YOUR INVESTMENT. WE USE AN APP CALLED SALONSCALE THAT WILL CALCULATE THE COST OF EACH BOWL SO YOU ARE ONLY PAYING FOR THE AMOUNT YOU NEED FOR YOUR DESIRED LOOK.

HOW DO I BOOK ONLINE? 

WHEN YOU HIT THE “BOOK NOW” OR “BOOK ONLINE” BUTTON ON OUR WEBSITE IT WILL TAKE YOU TO OUR ONLINE PORTAL. YOU CAN CHECK THE DATE AND STYLIST YOU PREFER. YOU WILL ALSO RECEIVE AN EMAIL AND TEXT CONFIRMATION FOR YOUR APPOINTMENT. 

HOW DOES THE DEPOSIT WORK FOR NEW CLIENTS?

IF YOU ARE A NEW CLIENT TO ROOTBAR SALON WE WILL TAKE A DEPOSIT FOR YOUR FIRST VISIT AND IT WILL GO TOWARDS YOUR SERVICE. DEPOSITS ARE $90 AND IF YOU DO NOT CANCEL WITHIN OUR 48 HOUR CANCELLATION POLICY THE $90 WILL GO DIRECTLY TO THE STYLIST FOR THEIR TIME. 

WHAT IS THE CANCELLATION POLICY? 

WE HAVE A 48 HOUR CANCELLATION POLICY FOR ANY CLIENTS BOOKING INTO ROOTBAR. IF YOU DO NOT CANCEL PRIOR TO 48 HOURS WE WILL REQUIRE A DEPOSIT NEXT TIME YOU BOOK.  WE UNDERSTAND DUE TO COVID-19 PROTOCOLS THAT IT MIGHT BE A CASE BY CASE SCENARIO. WE WILL ALWAYS DO OUR BEST TO BE UNDERSTANDING AS WE NAVIGATE THROUGH THE NEW NORMAL. WE TAKE PRIDE AND CARE IN REMINDING YOU OF YOUR APPOINTMENT - PLEASE RESPECT YOUR STYLISTS TIME IN RETURN.